| 1. |
How many employees does your organization have?
1-10
11-25
26-40
41-55
56-70
71+
|
| |
| 2. |
What type of industry?
|
| |
| 3. |
How many years have you been in business?
Less than 1
1
2
3
4
5 or more
|
| |
| 4. |
Roughly how many servers, desktops and laptops
are in your organization?
|
| |
| 5. |
What desktop operating system or systems are you running?
Windows
7
Windows
10
Windows
Server 2008
Windows Server 2012 and higher
Other
|
| |
| 6. |
How many sites, regional hubs or branch offices in your organization?
|
| |
| 7. |
How dependent is your business on the uptime of your technology and network infrastructure?
Completely dependent
Highly dependent
Somewhat dependent
Not dependent
|
| |
| 8. |
What % of your network and/or user support is handled internally?
0%
25%
50%
75%
100%
|
| |
| 9. |
Who manages your network internally?
Owner
Accountant / Bookkeeper
Office Manager
IT Manager
Staff Assumes Responsibility
N/A
|
| |
| 10. |
What % of your network and/or user support is outsourced to an external resource?
0%
25%
50%
75%
100%
|
| |
| 11. |
How would you characterize the external resource you use for network administration and user support?
Solo consultant/small consulting firm
Application vendor
Value Added Reseller
Outsourced IT provider
Personal Contact
Other
N/A
|
| |
| 12. |
If you use an outsourced IT solution, what primary service(s) does your outsourced resource provide you with?
Reactive Support (troubleshooting)
Proactive Support (pre-scheduled visits)
Help Desk
Project support
Network monitoring
IT Strategy and best practice
Cabling
Wireless Technology
Database/Scripting Development |
| |
| 13. |
On a scale from 1-5, with 5 being the highest satisfaction rating, how would you rate the overall quality and value of your current External IT support solution in the following areas:
a) Responsiveness:
1
2
3
4
5
b) Professionalism:
1
2
3
4
5
c) Service:
1
2
3
4
5
d) Knowledge:
1
2
3
4
5
|
| |
| 14. |
Do you have verified data backup, archiving, and recovery procedures in place?
Yes
No
|
| |
| 15. |
Have you been affected by any of the following in the past year?
Viruses
Spam
Spyware/Malware
Data Loss
Hacker attack
|
| |
| 16. |
How much average downtime does your company experience on a monthly basis?
Less than 1 hour
1-4 hours
4-8 hours
8+ hours
N/A
|
| |
| 17. |
What new technology initiatives are you currently considering for future planning?
Network overhaul / System build
Upgrading your email system
Rolling out wireless network access
Improving remote, traveling, and home user access to the network
Monitoring the network 24x7
Improving IT Services
Upgrading Windows Desktops or Servers to latest Operating System
Blackberry/Palm or similar handheld email devices
Disaster recovery plan
Document Management (File Sharing / Storage)
Voice over IP (VOIP)
Web Development/Design
Spam Filtering
Anti-virus / security upgrades
|
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| 18. |
How much do you anticipate spending annually on network improvements (hardware, software, security, projects etc.) in 2007?
0 - $10,000
$10,000- $25,000
$25000- $50,000
$50,000 - $100,000
$100,000+
|
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| 19. |
How much do anticipate spending on monitoring, supporting and maintaining your network to ensure maximum uptime?
0 - $10,000
$10,000- $25,000
$25000- $50,000
$50,000 - $100,000
$100,000+
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